Order online
Shop online and choose in store pickup at checkout.
We’ll get in touch
Head to the store once you hear from us via confirmation email or text.
Let us know you’re here
Use the link in your email or text so we know you’ve arrived. We’ll bring it to your car contact free!
Style availability varies by location.
select storesFrequently asked questions
How will I know my order is ready for pickup?
Most items will be ready for Pick Up Today / Curbside Pickup within one store hour of the time you place your order online. We'll notify you via email when your items are ready for pickup. Place your order 1 hour before close for same-day pickup. Curbside pickup is offered at select stores 12:00pm - 6:00pm..
What do I do when I arrive at the store?
For Curbside: Park and call! When you arrive, open your email confirmation and call us. Pop the trunk and we’ll pack it up. Contact free!
For In Store Pickup: When you arrive, head inside and head to the cash registers with your email confirmation ready. Should be super quick!
Who can pick up my order?
You or whoever you designated as your pickup person while ordering can pick up your order.
What if I need to cancel my In Store Pickup / Curbside order?
To cancel your In Store Pickup / Curbside order, please contact a Carter’s Customer Service representative at 1-844-557-2120. Please have your original payment information available when calling to cancel your order.
How do I return my order?
It’s easy to return it to one of our 180+ Carter’s | OshKosh B’gosh stores within 90 days. However, you cannot return your items Curbside, you must come into the store. To return by mail, simply print a return label from MyAccount.
How long do I have to pick up my order?
You will have 14 days to pick up your order. If you can’t pick up your order within this 14-day window, we’ll cancel it and refund your purchase.
Is Pick Up Today and Curbside available everywhere?
The option to pick up in store today is available at all of our locations. Curbside pickup is available in select locations from 12pm to 6pm daily.