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Revised: December 2017
This 2014-2021 accessibility plan outlines the policies and actions that The Genuine Canadian Corporation will put into place to improve opportunities for people with disabilities in Ontario.
The Genuine Canadian Corporation is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements. In Ontario, we are committed to meeting our obligations under the Accessibility for Ontarians with Disabilities Act.
This specific policy applies to our Ontario workforce and any employees interacting with individuals in Ontario.
On an on-going basis, we provide employees with disabilities with individualized emergency response information, where needed.
The Genuine Canadian Corporation strives at all times to provide goods and services in a way that respects the dignity and independence of persons with disabilities.
The Genuine Canadian Corporation is committed to advising about disruptions to accessibility (such as automated doors, accessible washrooms, elevators, escalators) as quickly and efficiently possible as well as advising about expected dates the disruption will end and accessible alternatives.
The Genuine Canadian Corporation is committed to a robust training program for employees who deal with the public. Employees who deal with the public have been trained on Ontario’s accessibility laws and on the Human Rights Code, particularly as it deals with disabilities. New employees are trained as part of the orientation basis.
The Genuine Canadian Corporation will provide training to employees in Ontario and others who deal with the public in Ontario on Ontario’s accessibility laws and on Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees and will take into account any accessibility needs.
The Genuine Canadian Corporation will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws:
The Genuine Canadian Corporation is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.
Effective January 1, 2014, the Genuine Canadian Corporation will ensure that all new websites controlled by the Genuine Canadian Corporation on those sites conform with WCAG 2.0, Level A. In addition, any web content published on or after January 1, 2012 on websites that the Genuine Canadian Corporation controls will conform with WCAG 2.0, Level A by January 1, 2014.
The Genuine Canadian Corporation is committed to ensuring that feedback processes across the organization are available to all members of the public, regardless of disabilities, upon request by January 1, 2015.
The Genuine Canadian Corporation is willing and able to send documentation in PDF format (or other format) that is easily accessible by screen readers, upon request.
The Genuine Canadian Corporation will ensure all publicly available information is made accessible. The Genuine Canadian Corporation will consult with the person making the request determining the accessible formats or communication support required. The Genuine Canadian Corporation will make all websites controlled by them conform with WCAG2.0 Level AA by January 1, 2021, save and except for exemptions that are permitted by law.
The Genuine Canadian Corporation is committed to fair accessible employment practices. We are committed to formalizing and incorporating our processes in writing and as part of our training program by no later than January 1, 2016.
We want to ensure that all actions, including but not limited to, employee recruitment, selection, hiring, performance evaluations, training, position changes etc. are conducted objectively.
The Genuine Canadian Corporation is committed to the principle of accommodation up to the point of undue hardship.
By January 1, 2016, The Genuine Canadian Corporation will take the following steps to develop and put in place a process for developing Individual Accommodation Plans and Return to Work Plans and processes for employees that have been absent due to a disability:
Develop and provide appropriate training to managers and other employees responsible for supporting the return to work and accommodation process. The training will ensure effective execution of the process on a continuous basis. The Genuine Canadian Corporation shall ensure that any IAP is considered in the context of performance management, career development and advancement, and redeployment (as an alternative to layoff).
By January 1, 2016, The Genuine Canadian Corporation will:
The Genuine Canadian Corporation is already committed to the principle of accessibility as part of its on-going design philosophy. With respect to any new construction or renovation, The Genuine Canadian Corporation will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces which it owns and/or controls. Public Spaces include:
In the event of a service disruption, The Genuine Canadian Corporation will notify the public of the service disruption as soon as feasible and description of alternative option, if available.
The Genuine Canadian Corporation is interested in feedback, complaints and suggestions regarding how to better include persons with disabilities in our business and in our workforce.
Please forward your feedback, complaints or suggestions to:
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