Customer Service
Contact Us
For online ordering and technical assistance:
844.557.2120
onlineca@carters.com
For corporate, retail and product inquiries:
888.336.1995
8am to 7pm EST Monday - Friday
Please allow extra time for your order to process and arrive.
Top FAQs
1. How do I return or exchange a product?
2. How can I check my order status?
3. Is it too late to change or cancel my order?
4. Do you ship internationally?
5. How do I enter a promotion code for my order?
Have another question?
View our full list of FAQs
Shipping
We ship anywhere in Canada.
Domestic shipping | International shipping | Multiple addresses | Military shipping
Payment information
We accept major credit cards in all of our stores and online.
Cancel or change an order
Sizing chart
Our sizing charts take the guessing game out of what size to buy.
Returns
Not right? Just don't like it? No problem! We want you to be happy with your purchase.
Mail returns | In-store returns | Exchanges |
Price adjustments | Defective products
Gift Services
We're here to help you find the perfect gift.
Pricing & promotions
General information
Your need-to-know information destination.
AODA Policy | Social Responsibility | Skip Hop Product Registration | Skip Hop Replacement Parts | Skip Hop Product Recalls