Returns

    Return Policy - Online Purchases

    Like everything at cartersoshkosh.ca, our return policy has your best interests in mind.

    If you are not completely satisfied with your purchase, you may return it within 90 days with your original packing slip and we will gladly exchange the item or refund your full purchase price, less adjustments for shipping and handling if applicable.

    You may return merchandise purchased online at cartersoshkosh.ca at any Carter’s | OshKosh B’gosh company-owned retail store in Canada.

    A store locator is found at www.cartersoshkosh.ca/en_CA/find-a-store-in-canada

    To Return Merchandise by Mail

    Complete the form at the bottom of the packing slip and enclose it with the returned merchandise. Attach the pre-addressed return label located at the bottom of the packing slip to the outside of your package and mail to:

    cartersoshkosh.ca
    Attn: Returns Processing
    6100 Freemont Blvd
    Mississauga, Ontario L5R 3V7

    Please note the following:

    • The enclosed return label is not pre-paid.
    • You are responsible for paying return postage.
    • Cash on Delivery (COD) deliveries will not be accepted.
    • Carter's | OshKosh B'gosh is not responsible for items we do not receive.

    We advise selecting an insured mail service such as Purlator or Canada Post to ensure that we receive your return.

    Once we receive your returned merchandise, we will issue a credit in your original form of payment, less adjustments for shipping and handling if applicable.

    For more information on returns contact us at 844-557-2120.

    To Exchange Merchandise by Mail

    The exchange of merchandise is processed as a refund followed by a reorder. Please contact us at 844-557-2120 to request an exchange and to place your reorder. We will waive the regular shipping charge on exchanged reorders. We will bill your credit card for the new merchandise and process your refund credit as soon as we receive the returned merchandise.

    Note: Merchandise purchased at a Carter's | OshKosh B'gosh retail store cannot be returned or exchanged by mail.

    To Return or Exchange Online Purchases at a Carter's | OshKosh B'gosh Retail Store

    Only eligible items (those not marked as "Return by Mail only") purchased online at cartersoshkosh.ca may be returned or exchanged at any company-owned Carter's | OshKosh B'gosh retail store in Canada. A store locator is found at cartersoshkosh.ca/find-a-store-in-canada. In-Store policies shall apply when returning or exchanging online purchases at a company-owned Carter's | OshKosh B'gosh retail store. Bring the packing slip, the credit card used for the online purchase and the merchandise you wish to return or exchange. We will issue a credit to the original credit card used for the online purchase for the item(s) returned. Returns without a packing slip, will be exchanged with store-only merchandise at the current selling price of the returned item(s).

    Gift Returns by Mail

    Gift receipts must accompany the returned merchandise that was purchased online. Unless we are notified prior to receiving the merchandise, all gift returns sent by mail will be credited to the gift giver's original form of payment, less any shipping and handling fees. If you prefer to receive the refund, please contact us at 844-557-2120 prior to mailing your return.

    Price Adjustments

    Online purchases are eligible for a one-time price adjustment to the new online price within 14 days of the order date. Please call us at 844-557-2120 for assistance with price adjustments. Price adjustments for purchases made by credit card will be credited to the original card.

    Returning Defective Products

    Carter’s | OshKosh B’gosh is committed to quality products. Any product with a quality defect may be returned to any company-owned Carter's | OshKosh B'gosh retail store in Canada. A store locator is found at cartersoshkosh.ca/find-a-store-in-canada. Bring the packing slip or printed receipt with the defective product for a full refund, or contact our Consumer Affairs department at 888-336-1995 Monday-Thursday from 8am-7pm EST and Friday from 8am-5:30pm EST to make arrangements to return the item(s) to us by mail.

    International Shipping Returns

    Items purchased via our US websites (carters.com and oshkosh.com) must be returned to a US retail store or by mail to our US returns processing centre using the preaddressed return label on the packing slip. For inquiries, please call our US Customer Service department at 877-333-0117 (except holidays).

    Return Policy - In-Store Purchases

    Like everything at cartersoshkosh.ca, our return policy has your best interests in mind.

    If you are not completely satisfied with your purchase, you may return it within 90 days with your original receipt and we will gladly exchange the item or refund your full purchase price. Refunds for purchases made by credit card will be credited back to the original card, which must be presented at the time of the return.

    A store locator is found at cartersoshkosh.ca/find-a-store-in-canada

    Returns or Exchanges of In-Store purchases with an Original Sales Receipt

    The original purchase price will be honoured for any item returned or exchanged with an original sales receipt within 90 days of the purchase date. Refunds for purchases made by credit card will be credited back to the original card, which must be presented at the time of the return.

    Returns or Exchanges of In-Store purchases without an Original Sales Receipt

    A store-only merchandise exchange will be issued for the current in-store selling price of the returned item(s).

    Gift Returns with a Gift Receipt

    In-Store gift purchases may be returned for a full refund within 90 days of the purchase date. The refund shall be in the form of a store-only money card.

    Price Adjustments

    Purchases are eligible for a one-time price adjustment to the new in-store price within 14 days of the purchase date. Original purchase receipt must be presented. Price adjustments for purchases made by credit card will be credited to the original card, which must be presented at the time of the adjustment.